FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

We use ROYAL MAIL for SHIPPING our LOVELY PRODUCTS to YOU. ONCE your ORDER has been RECIEVED, we AIM to PROCESS your ORDER within 12 HOURS and DISPATCH within 24. DEPENDING on your CHOICE of DELIVERY, the TIME SCALE can be DIFFERENT. CHOOSING the FIRST CLASS OPTION; your ORDER will be WITH YOU within 2-4 WORKING DAYS (EXCLUDING SATURDAY and SUNDAY) and SECOND CLASS OPTION; your ORDER will be WITH YOU within 3-5 WORKING DAYS (EXCLUDING SATURDAY and SUNDAY).

WHAT DELIVERY OPTIONS ARE AVAILABLE?

CURRENTLY, we only DELIVER to MAINLAND UK via ROYAL MAIL.

HOW DO I RETURN A PRODUCT I’M NOT SATISFIED WITH?

We ACCEPT REQUESTED RETURNS within 28 DAYS of  PURCHASE for UNOPENED and UNUESED PRODUCTS ONLY. FOR PRODUCTS such as BOMB-CIDENTS and WAX-CIDENTS we DO NOT accept RETURNS for as THESE are PURCHASED knowing THEY ARE BROKEN.  For MORE INFORMATION, please SEE our RETURNS POLICY.

I WANT TO SHARE MY EXPERIENCE, HOW CAN I LEAVE FEEDBACK?

AS a SMALL BUISSNESS we VALUE the VIEWS and FEEDBACK of our ALL CUSTOMRS and we LOVE to HEAR BACK FROM YOU. YOU can LEAVE a REVIEW on our WEBSITE under the SPECIFIC ITEM that YOU PURCHASED or YOU CAN LEAVE A REVIEW on our FACEBOOK PAGE. Our MAIN INTERACTIONS with OUR CUSTOMERS is through our SOCIAL MEDIA, mainly FACEBOOK. HERE we hold MONTHLY COMPETITIONS such as RAFFLES so DO GIVE us a LIKE to GET INVOLVED. CLICK HERE to VISIT the REVIEWS SECTION on our FACEBOOK PAGE.

I’VE HAD A BAD EXPERIENCE, HOW CAN I COMPLAIN?

We REALLY DO HOPE you LOVE your DR.BOMB PRODUCTS JUST as MUCH as WE DO. If THERE is a PROBLEM, PLEASE DO NOT HESITATE to CONTACT US and WE will REPLY to YOU WITHIN 24 HOURS of YOUR E-MAIL being SENT. HERE at DR.BOMB, we FIND PHOTO EVIDENCE USEFUL when DEALING with COMPLAINTS and so WE ADVISE you to ATTACH PHOTOS where POSSIBLE.

SOME OF MY CONE BATH BOMBS HAVE TURNED UP SOFT, WHY IS THIS?

DUE to the WAY our CONE BATH BOMBS are MADE, THEY have a TENDENCY of BECOMING SOFT. UNLESS the BATH BOMB is COMPLETELY SQUASHED, we will STILL SELL THESE at FULL PRICE. The BATH BOMBS must be STORED in a SPECIFIC WAY and BEHIND the SCENES at DR.BOMB we ENSURE they are STORED CORRECTLY. HOWEVER, during DELIVERY TIME these BATH BOMBS are AWAY from the CORRECT STORAGE and THEREFORE could BECOME SOFT. This is NOTHING to WORRY ABOUT as the BATH BOMBS will STILL FOAM like they SHOULD!

WHEN I USED MY BATH BOMB, IT DIDN’T FIZZ. WHY IS THAT?

HERE at DR.BOMB all of OUR BATH BOMBS are BOUGHT in as WHOLESALE. WE DO NOT MAKE THEM OURSELVES! When PURCHASING BATH BOMBS, WE ENSURE all BATH BOMBS are HANDMADE with LOVE and CARE and we ENSURE QUALITY TIME has BEEN PUT into THEM. PLEASE ENSURE you ALLOW the BATH BOMB to FIZZ/FOAM on its OWN. PLEASE DO NOT HOLD the BATH BOMB during the FIZZING/FOAMING PROCESS or REPEATEDLY take the BATH BOMB out of the WATER.